Job Description
Member Support Supervisor
Location: Las Colinas, TX
Employment Type: Full-Time ON-SITE
Serenity Healthcare is a fast-growing, tech-enabled care company looking for a Member Support Supervisor to lead a high-volume inbound call team. You'll set the standard, coach to it daily, and make sure every member interaction reflects the five-star service our team is known for. If you've led teams in call center previously — and you hold your team to the same bar you hold yourself — we want to talk.
What You'll Do
- Lead and develop a team of employees in a fast-paced, high-volume call environment
- Coach daily — specific, consistent feedback that raises performance and builds confidence
- Monitor calls and CRM data to identify trends, close skill gaps, and drive quality metrics
- Handle escalated member interactions with composure, professionalism, and ...