Job Description
This posting is for an existing vacancy.
Work Environment: Mississauga (Near Toronto Pearson Airport) | Hybrid Work Environment: 4 Days In-Office + Remote Fridays
Position Summary
The Membership Services Manager is responsible for driving member engagement, retention, and overall member value within the association. This role blends relationship management, service delivery oversight, data-driven retention strategy, and cross-functional collaboration to ensure a high-quality, consistent member experience.
In addition to day-to-day member support, this role leads initiatives that improve member satisfaction, strengthen retention performance, and enhance the value proposition of membership through structured programs, process improvements, and measurable service outcomes.
MAJOR RESPONSIBILITIES: