Job Description
Merchant Care Associate - On the ground - Full-time
Spain
The Position
At Hive, we're building the most customer-centric operations platform in Europe — and our Merchant Care team is at the heart of that mission.
As a Merchant Care Associate — On the Ground , you'll be the first point of contact for our merchants' operational issues directly from the fulfillment center. You'll work shoulder-to-shoulder with our logistics partner's floor teams, spot issues before they escape, and close the loop between what's happening on the warehouse floor and our merchants.
You'll be on-site in Madrid , part of Hive's Merchant Care team, and the bridge between the fulfillment center operations, Hive's office-based specialists, and our merchants.
What you'll do
- Be the go-to Merchant Care contact at the fulfillment center: resolve issues that need a pair of eyes on the floor (missing items, inventory discrepancies, ...