💼 Full-Time Position

Merchant Experience Consultant

🏢
Tap Payments
📍 dubai, dubai, United-Arab-Emirates
📍
Location
dubai, United-Arab-Emirates
📅
Posted
June 10, 2026
⏰
Type
Full-Time
🎯

Full-Time Opportunity: This is a permanent, full-time position with a competitive package and real career growth potential.

Job Description

AboutTap

TapPaymentsisrevolutionizingonlinepaymentsacrosstheMENAregionbyconnectingbusinesseswithsimple,unifiedpaymentexperiences.Weneedexceptionaltalenttohelpusonthisjourney.

TheOperationsteam

Greatideasaren'tenough.Tobuildatrulyglobalbusiness,,operate,andscaleourcustomer,!let'sdothis

AsaTapsteryouwill:
  • Providequalitycustomercaretoinboundcalls,chatandemails
  • Accuratelycategorizethereasonforthecustomercall/chat
  • Raisesupportticketswithcompleteinformationtoenabletrackingandresolutionofcustomerrequests
  • Investigateandresolvecustomercomplaintsthenclosesupporttickets
  • Maintainadatabaseofcustomerinformation
  • Escalateinquiriestotheappropriateteam
  • Assistcustomerswithregistrationoraccountcreation
  • Passcustomerfeedbackontotheproductorsalesteamtoimprovetheorganisation’sofferings
  • Respondpromptlytocustomerinquiries
  • Maintainapositive,empathetic,andprofessionalattitude ...