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Full-Time Opportunity: This is a permanent, full-time position with a competitive package and real career growth potential.
Job Description
Responsibilities
- Responsible for timely completion of terminal enablement response from bank partners.
- Servicing market is Australia and New Zealand only.
- Contact Merchants through an outbound call to resolve the terminal enablement issues to increase the coverage and acceptance revenue.
- Analyzing merchant information thru multiple systems to identify next course of action in driving resolution.
- Build sustainable relationships and trust with merchant through open and interactive communication
- Strong attention to detail and results oriented to meet monthly goals and targets
- Ensuring strict adherence to our policies and procedures in relation to save the merchant account by re-onboarding them with American Express
- Follow communication procedures and policies
- Executing all tasks assigned by the team leader or manager diligently, on schedule, and to the highest standard.
- Identifies areas of...