💼 Full-Time Position

Merchant Servicing Specialist

🏢
Latitude Financial Services
📍 Australia, Queensland, Australia
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Location
Australia, Australia
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Posted
June 08, 2026
⏰
Type
Full-Time
🎯

Full-Time Opportunity: This is a permanent, full-time position with a competitive package and real career growth potential.

Job Description

Responsibilities:

  • Provide phone, chat and email support to retail partners and internal stakeholders across Australia and New Zealand.
  • Respond to inbound and outbound sales finance enquiries in a high‑volume environment.
  • Support merchants with operational and technical enquiries, including portal access, voucher processing, reversals, plan changes and credit balance enquiries.
  • Support complex merchant settlement activities, including investigating missing or rejected payments, processing manual account adjustments and resolving settlement discrepancies in line with controls.
  • Partner with Back Office and internal teams to resolve complex or escalated merchant issues and complaints.
  • Support Retail Account Managers, B2B Field Teams and Program Leaders with escalated enquiries.
  • Work across multiple systems including SMP, Vision, CardPac and Activate to resolve enquiries.
  • Ensure all activities are completed in l...