💼 Full-Time Position

MERCHANT STORE EXCELLENCE MANAGER

🏢
Global Blue
📍 Japan, Tokyo, Japan
📍
Location
Japan, Japan
📅
Posted
June 19, 2026
Type
Full-Time
🎯

Full-Time Opportunity: This is a permanent, full-time position with a competitive package and real career growth potential.

Job Description

  • Proactive development and management of business relationships at store level to deliver and achieve mutual reach of opportunities
  • Accurate account management delivering the performance objectives:
  • First / ongoing training
  • Maximize TFS business (IR and RR management) +other KPI’s like MCC + Payment target + Tokenization + Fast Refund
  • Maximize DCC business (Hit Rate management)
  • Business Statistics analysis, presentation, discussion and action
  • Action plans and store visits in line with company segmentation model
  • Achieve sales targets taking corrective action when result materially deviates from expected
  • Improve merchant’s knowledge and expertise with our services by providing trainings to merchant’s staff
  • Guarantee the optimal execution of in-store promotional plans and activities, according to the defined plan
  • Offer intensive support including product instructions
  • Constant communication with merc...