Job Description
Your Mission
A Merchant Support Specialist is a friendly, diligent, and tech-savvy professional with 24/7 availability.
Key Responsibilities
- Answer inbound customer service and technical support calls from merchants.
- Leverage documentation and support resources to perform with precision.
- Use professionalism and tact to resolve occasionally critical or difficult situations.
- Ensure timely and effective resolution of merchant requests.
- Identify trends and report them to promote continuous process improvement.
- Perform any other related tasks deemed essential to the company's success and our merchants' satisfaction.
- Work shifts 24/7.
Qualifications
- Enjoys working within a team while delivering on accountabilities.
- Fluent in Spanish and English; French is an asset.
- Values creating high-quality work.
- Executes on well-documented processes and investig...