Job Description
Responsibilities
:Analyze merchants’ payments-related issues, assist with disputes, and provide sustainable solutions;
- Collaborate with other internal teams such as compliance, fraud and risk, business development, account management, optimization, and integration for cascading and/or escalations of merchants’ payment-related concerns;
- Work closely with the development team and provide recommendations for back-end tools that improve customer service;
- Contribute to process improvement in merchant support by identifying sources of merchant issues, recognizing trends and sharing reports to the rest of the Paymentwall team.
Skills & Competencies Required:
A bachelor’s degree;
- Preferably with experience in a customer support or sales role with...