Mgr - Card Service Operations

Schedule: 70% onsite (5–6 remote days per month) 

Reports To: Senior Manager, Card Operations 

Team Size: 15–20 indirect reports, 2 direct reports (supervisors) 

Role Overview

This role manages the day‑to‑day operations for Debit, Credit, and ATM transaction processing. The focus is on operational support, transaction accuracy, cardholder experience, and ensuring all systems, networks, and vendors perform reliably at scale. This is not a product role — it requires deep operational expertise in card processing, settlements, balancing, and back‑end card systems.

The manager will oversee multiple supervisors and high‑performing individual contributors across several operational teams. Strong leadership, KPI management, and the ability to maintain a high‑functioning, service‑driven environment are essential.

Key Responsibilities