💼 Full-Time Position

MGR (SERVICE ANALYTICS & DIGITIZATION - PB)

🏢
Bajaj Auto Ltd
📍 India, maharashtra, India
📍
Location
India, India
📅
Posted
June 04, 2026
Type
Full-Time
🎯

Full-Time Opportunity: This is a permanent, full-time position with a competitive package and real career growth potential.

Job Description

Job Description : Manager ( Service Planning & Digitization)

Job Title: Manager – Service Planning & Digitization

Department: Bajaj Auto Ltd - Probiking Department

Location: Head Office, Akurdi, Pune

Position Objective

To elevate the premium customer ownership experience by driving service process excellence, digital transformation, and brand-aligned engagement across the dealer network. The role focuses on delivering a seamless, digitally enabled, and emotionally engaging post-sales experience for premium motorcycle customers.

Key Responsibilities

  • Monitor field team KRA performance and initiate improvement actions for red KRAs through data-led insights.
  • Continuously enhance Customer Experience through measurement and improvement of Net Promoter Score (NPS).
  • Conduct root cause analysis of detractors and implement structured preventive measures.
  • Conceptualize ...