Job Description
Overview
Principal Recruitment Consultant - Data, Insight & Analytics at ADLIB - B Corp Certified. Help shape customer service decisions through data. This is a 12-month fixed-term contract (an 8-month FTC is also available for this role).
What you’ll be doing
- Produce reports, spot trends, and create insight that shapes how the customer service team operates.
- Maintain regular reporting, build visual dashboards, and carry out deeper analysis on topics such as customer churn and call volumes.
- Translate data into clear recommendations using Power BI and SQL to improve efficiency and customer experience.
- Present findings to stakeholders across the business and contribute ideas that have real impact.
You’ll work with a Bristol-based team in a collaborative environment and gain exposure to senior stakeholders.
Responsibilities
- Be the go-to person for producing ...