Job Description
Introduction to the job
Manages complex and moderate size customer (more fabs in 1 country) or larger products or portfolio of smaller products. OR Contribute to sales at bigger customers/ strategic sales. Works independently, considering broad practices and procedures, under managerial direction
Role and responsibilities
Customer Relationship
Customer Stakeholder Management
*Customers at Management level
*Communication is focused on tailoring messages to different audiences in a compelling way to move deals forward
Manage customer accounts for new system business and/or installed base & service business (IB&S) and ensure relationships and trust are developed and deepened, including engaging with customer in case of shortages to execute on system / upgrade demand together with Management.
Ensure customer intimacy at relevant levels (eg: ERM, TRM, Voice of Customer sessions) and wi...