Job Description
Job Overview & Your Working Environment
We are looking for an experienced Microsoft 365 Platform Administrator to join our User Experience Team and support COO Finance (COOF) in collectively using SharePoint as their centralized platform for information transparency, collaboration and knowledge management. As an SME, in the role of Product Owner for the platform, you are part of a team and responsible for safeguarding the platform’s infrastructure, design, and usability. Improving COOF’s SharePoint proficiency is the main objective.
By organizing workshops, demos, trainings, and knowledge‑sharing sessions, you will involve end‑users to ensure optimization of the platform, usage of its features, and integration with related Microsoft products.
- ServiceNow (ESM/Incident) Ticketing and Knowledge Management – Managing incidents and maintaining a robust knowledge base to support end‑users effectively.
- End‑User Communication – Ensuring clear, timely,...