Job Description
We are seeking an experienced Senior Dynamics 365 CRM Developer with strong hands-on expertise in Dynamics 365 Customer Service and Microsoft Copilot capabilities. The role focuses on designing, developing, and enhancing high‑quality solutions in close collaboration with the Product Owner and Agile delivery teams.
Key Responsibilities
- Design, develop, and customize Dynamics 365 Customer Service solutions
- Translate product backlog items and user stories into robust technical implementations
- Implement and optimize Copilot (AI-powered) features within Dynamics 365
- Develop custom entities, plugins, workflows, business rules, and integrations
- Build and support solutions using Power Platform (Power Apps, Power Automate, PowerPages/PowerPortal)
- Integrate Dynamics 365 with external systems using APIs and Azure services <...