Job Description
Description
The Sr Advisor I, Technical Support provides the most advanced technical support to client customers. This position responds to escalated and unresolved calls from other technical support advisors.
Essential Functions/Core Responsibilities
- Provides the most technical advanced support by handling complex customer cases, while under minimal supervision
- Respond to escalated and unresolved calls, and questions from less experienced Technical Support Advisors
- Identify, investigate, research and provide resolution on user questions and problems; including hardware, software, networking, or other designated client products
- Extensive knowledge of the organization, products, and/or services is required
- Follow appropriate escalation path to resolve technical issues; including making follow up outbound calls to customers or other parties as needed
- Solve problems that are generally unstructured and require ex...