Job Description
About the role- The ideal candidate would be responsible to own end-to-end support and operations of Microsoft-based infrastructure in a 24x7 managed services environment.
Job Responsibilities-
- Provide advanced technical support for Microsoft technologies including Active Directory, Exchange, SCCM, SQL clustering, and SharePoint across enterprise environments.
- Manage and support Windows Server and desktop operating systems, ensuring high availability and performance.
- Administer and maintain virtualized environments (Hyper-V and related platforms).
- Troubleshoot and resolve complex infrastructure issues across Windows servers, applications, and virtual environments.
- Act as an escalation point for L2/L3 incidents, ensuring timely resolution within defined SLAs.
- Perform root cause analysis (RCA) for recurring issues and implement preventive solutions.
- Manage and resolve support ...