Job Description
The Customer Service Telephony Representative primary function is to monitor and follow up on missed telephony calls. The Customer Service Telephony Representative will also answer the phone lines and triage calls. The Customer Service Telephony Rep is responsible for responding in a timely, professional, and courteous manner to customer inquiries and complaints. When the telephony calls have been completed then, the Customer Service Telephony Representative will focus on completing follow-up calls regarding the change of a caregiver, and assisting clients with completion of surveys about services that they receive. The Customer Service Telephony Representative will provide effective customer service for all internal and external customers by using excellent, in-depth knowledge of company products and programs as well as communicating effectively with team members within the customer service department. When the call volume is low, the Customer Service Telephony Representative will ai...