Job Description
We are seeking a skilled Desktop Support Engineer to join our team as a 1099 independent contractor.
Engineer will provide onsite end-user support across three phases of the Bird to Black & Veatch (BV) IT migration. You will work directly with users to ensure a smooth transition to new BV devices, credentials, and enterprise applications, serving as the primary point of contact for migration-related issues on the ground.
Engagement Phases
- User Readiness: Support users receiving new BV laptops ahead of cutover
- Cutover Weekend: Provide onsite hands-and-feet support during migration execution
- Hypercare: Support users post-cutover with onboarding, application, login, and connectivity issues
Key Responsibilities
- Provide onsite support across User Readiness, Cutover, and Hypercare phases of the Bird to BV migration
- Set u...