Job Description
Enhance mining operations as a MinePlan Technical Specialist with Hexagon. Provide expert support and training for MinePlan software and systems at client sites worldwide.
Join Hexagon, a leader in digital reality solutions, as a MinePlan Specialist focused on delivering high-value technical services. You will troubleshoot and resolve issues promptly for clients, conduct training sessions, and collaborate with the support team. Ensuring client satisfaction and operational efficiency is key to this role, which includes owning customer issues and providing comprehensive documentation to product development.
Key Responsibilities:
• Troubleshoot and provide solutions for MinePlan software
• Deliver client training and project assistance as needed
• Collaborate with the technical support team
• Manage customer issues through to resolution
• Participate in after-hours on-call support
Requirements:
• Bachelor’s degree in Engineering or Geology
• Strong computer s...
Join Hexagon, a leader in digital reality solutions, as a MinePlan Specialist focused on delivering high-value technical services. You will troubleshoot and resolve issues promptly for clients, conduct training sessions, and collaborate with the support team. Ensuring client satisfaction and operational efficiency is key to this role, which includes owning customer issues and providing comprehensive documentation to product development.
Key Responsibilities:
• Troubleshoot and provide solutions for MinePlan software
• Deliver client training and project assistance as needed
• Collaborate with the technical support team
• Manage customer issues through to resolution
• Participate in after-hours on-call support
Requirements:
• Bachelor’s degree in Engineering or Geology
• Strong computer s...