Job Description
Title: International Customer Support Executive – Blended Process
Location: Newtown, Kolkata
Job Type: Full-Time
Industry: BPO / International Process / Customer Support
Job Description: We are hiring an International Customer Support Executives for a reputed multinational company in Kolkata. The role involves handling voice and chat-based interactions with international customers, resolving queries, and delivering high-quality customer service while meeting performance standards.
Key Responsibilities:
• Handle inbound and/or outbound voice calls and chats from international customers
• Understand customer concerns and provide accurate and timely resolutions
• Maintain professionalism and ensure customer satisfaction on every call
• Document customer interactions and update systems accurately
•...
• Understand customer concerns and provide accurate and timely resolutions
• Maintain professionalism and ensure customer satisfaction on every call
• Document customer interactions and update systems accurately
•...