Job Description
Job Overview
This Technical Support Engineer will support mobile application security solutions, troubleshoot technical issues, and work closely with engineering teams.
Key Responsibilities
- Provide technical support to customers via email, phone, chat, or ticketing systems.
- Troubleshoot, diagnose, and resolve software, application, and integration-related issues.
- Reproduce reported issues, perform root cause analysis, and document findings clearly.
- Conduct compatibility and functionality testing, validate fixes, and prepare structured test reports.
- Guide customers through product configuration, onboarding, upgrades, and integration processes.
- Collaborate with Engineering, Product, and Customer Success teams to investigate and resolve complex technical issues.
- Escalate unresolved cases following established support procedures.
- Maintain accurate records of customer interactions, ...