Job Description
BDS Recruitment are currently recruiting for a Mobile Response Call Operator to work with a well know housing association based in the Stockport Office, SK1.
The Role:
* To support residents and private clients with 24/7 support in the Stockport area.
* You will be answering and triaging inbound calls from residents and service users who have activated an alarm call system as they feel that they require assistance.
* You will triage these calls and determine which response you deem necessary whether it be dispatching the response team or contacting emergency services etc.
* You will also work shifts which will include physically responding to the calls ( This is to purely provide reassurance, contact emergency services if need be, conduct welfare check on no response calls- NO PERSONAL CARE)
This role would suit someone from a care or customer service background who is able to remain confident and calm whilst delivering a high standard of professionalism and r...
The Role:
* To support residents and private clients with 24/7 support in the Stockport area.
* You will be answering and triaging inbound calls from residents and service users who have activated an alarm call system as they feel that they require assistance.
* You will triage these calls and determine which response you deem necessary whether it be dispatching the response team or contacting emergency services etc.
* You will also work shifts which will include physically responding to the calls ( This is to purely provide reassurance, contact emergency services if need be, conduct welfare check on no response calls- NO PERSONAL CARE)
This role would suit someone from a care or customer service background who is able to remain confident and calm whilst delivering a high standard of professionalism and r...