💼 Full-Time Position

Mobile Solutions Manager at Telecel Ghana

🏢
Confidential
📍 Ghana, Ghana, Ghana
📍
Location
Ghana, Ghana
📅
Posted
June 07, 2026
⏰
Type
Full-Time
🎯

Full-Time Opportunity: This is a permanent, full-time position with a competitive package and real career growth potential.

Job Description

The Mobile Resolution Manager will assist the Customer Operations Manager to ensure the overall design and execution of Second level Support Mobile Experience for Telecel Ghana

This Include But Not Limited To

  • Ensure all Second Level Support Standards are implemented

  • Ensure all Second Level Support Journeys and Experience are delivered aligned with CXX

  • Track, Monitor and improve the identified Second Level Experience Pain Points for Telecel Ghana

  • Design the overall Second Level Support Experience for Customers and all Frontline as well as the execution of the Operational Support Strategy in close collaboration with CXX

  • Define and measure CXX and Operational KPIs to ensure Second Level Support Experience is delivered in a manner that demonstrably maximises Customer Lifetime Value and Digital NPS while reducing customer churn and making the the Second Level Support channel via TOBi and MVA the preferred and loved!