Job Description
This is an FTC role
We are seeking an experienced Cloud Telephony & Contact Centre Engineer for a 12 month FTC contract to support the migration and ongoing evolution of our contact centre capabilities within the Modern Workplace team.
This role will play a key part in delivering a cloud-based contact centre migration, working under the direction of the Modern Workplace Engineering Manager. The successful candidate will bring hands-on experience in cloud telephony platforms and prior involvement in contact centre migrations, helping to ensure a smooth transition with minimal disruption to business operations.
Beyond the initial migration, the role will focus on enhancing and expanding contact centre capabilities, introducing new features and functionality to improve customer and agent experience. This includes the delivery of CRM integrations, virtual agents, and omnichannel communication capabilities (e.g., WhatsApp, SMS, chat), supporting the organi...