Job Description
About the job Modern Workplace Support Analyst
Job Responsibilities:
- Act as first point of contact for IT-related issues.
- Log, manage, and update tickets in the service desk system.
- Provide Level 1 support for Microsoft 365 (Outlook, Teams, OneDrive, SharePoint).
- Troubleshoot user account, email, login, and access-related issues.
- Escalate complex issues to L2/L3 teams following defined processes.
- Assist with password resets, group assignments, and role-based access.
- Support basic device enrollment and compliance checks in Intune.
- Assist with endpoint policy troubleshooting under guidance.
- Monitor basic alerts and elevate when required.
Job Requirements:
- 1–3 years in IT support / service desk.
- Basic knowledge of Microsoft 365 administration.
- Familiar with ticketing systems and IT support workflows.
- Expos...