Job Description
Role Overview
To lead, coordinate and performance manage a remote team of Specialised Supported Housing Officers (SSHOs) delivering our Ministry of Justice CAS3 contract within a defined geographical region.
This role ensures that our services are delivered efficiently, compliantly and in line with contractual KPIs while maintaining the highest standards of support for residents with complex needs.
Operating from our Head Office in Luton, you will provide hands on leadership, direction and challenge to your regional team of SSHOs. The CAS3 resident group presents a broad range of vulnerabilities, complex needs and behaviours, requiring responsive leadership and strong operational oversight.
You will draw on your experience, judgement and resilience to:
- Support SSHOs to resolve complex cases and incidents
- Maintain performance against strict contractual KPIs
- Ensure compliance with service specifications and reporti...