💼 Full-Time Position

Monitoring Service Agent

🏢
Faurecia
📍 Puebla, Puebla, Mexico
📍
Location
Puebla, Mexico
📅
Posted
June 12, 2026
⏰
Type
Full-Time
🎯

Full-Time Opportunity: This is a permanent, full-time position with a competitive package and real career growth potential.

Job Description

Job Description

Forvia, a sustainable mobility technology leader

We pioneer technology for mobility experience that matter to people.

Your mission, roles and responsibilities


  • Monitor critical local system such as MES systems in Production line
  • Provide technical and functional support/guide to Local IT for MES system issues as Central L2 team
  • Track every alert through our ticket system.
  • Address issues out of scope and which take more time to solve it to the relevant team and track it until the complete resolved
  • Build and keep update dashboards, reports and visual management.
  • Maintain communication with the helpdesk, the technical desks in GIT
  • First level Investigations on unexpected or recurrent events/alerts.
  • Support local IT in case of incident and Deliver documentation in collaboration with the industrialization team
  • Report, communica...