Job Description
**Want to be a part of our team?**
The NTT Managed Services Team is a dynamic and high performing team supporting NTT’s client in a Managed / Outsourced Environment.
Your role is to perform a variety of 3rd level engineering activities to enable the delivery of complete Integrated Services Management across all ITIL disciplines, being Service Desk, Incident Management, Problem Management, Configuration Management, Change Management and Release Management.
This includes applying your analytical, reasoning & specialized technical expertise to investigate, isolate and rectify network incidents, identify the root cause and undertake problem management activities. You will also be required to use these same skills to implement complex, large scale network changes within a structured change management framework, to perform release management and configuration management tasks in line with an ITIL compliant operations delivery structure.
To do this you will need to acquire...
This includes applying your analytical, reasoning & specialized technical expertise to investigate, isolate and rectify network incidents, identify the root cause and undertake problem management activities. You will also be required to use these same skills to implement complex, large scale network changes within a structured change management framework, to perform release management and configuration management tasks in line with an ITIL compliant operations delivery structure.
To do this you will need to acquire...