Job Description
Position: Networking Managed Services Engineer (L3) – NTT DATA
Responsibilities
- Proactively identify and resolve technical incidents and problems, ensuring compliance with SLAs.
- Determine root causes of critical incidents and implement solutions.
- Manage high‑complexity tickets, conduct thorough analyses, and deliver resolutions.
- Coach and mentor junior team members, and create knowledge articles for frequent tasks.
- Provide input to automation teams to reduce manual efforts.
- Ensure client infrastructure is configured, installed, tested, and fully operational.
- Use monitoring tools to respond promptly to alerts.
- Identify and log problems before escalation; analyze and elevate support calls.
- Investigate third‑line support calls to find root causes and solutions.
- Provide on‑site technical support and field engineering services to clients.
- Coo...