Job Description
**Want to be a part of our team?**
Responds to inbound, routine customer telephone inquiries regarding products, services, order status, and other general questions.
Typically uses scripted dialogue and may escalate inquiry to product support, billing, sales, or return/repair.
Log calls and updates customer account records. At higher levels, may be asked to provide responses to submitted questions through outbound calling.
**Working at NTT** The MS Senior Service Desk Agent is the first point of contact for clients and vendors, accountable for taking calls, chat requests, or tickets and handling resulting incidents or service requests applying standard operating procedures, in line with expectations of the role. **Key Roles and Responsibilities:** + Receive, log, validate and diagnose client requests, on the full range of products and services offered, applying agreed service level agreements leveraging standard tools, platforms, and processes + Uses MS product...
Log calls and updates customer account records. At higher levels, may be asked to provide responses to submitted questions through outbound calling.
**Working at NTT** The MS Senior Service Desk Agent is the first point of contact for clients and vendors, accountable for taking calls, chat requests, or tickets and handling resulting incidents or service requests applying standard operating procedures, in line with expectations of the role. **Key Roles and Responsibilities:** + Receive, log, validate and diagnose client requests, on the full range of products and services offered, applying agreed service level agreements leveraging standard tools, platforms, and processes + Uses MS product...