MSP IT Service Delivery Lead — Operational Excellence

A leading managed IT services provider seeks a Head of IT Service Delivery in Cebu City. This hands-on operational leader will manage external IT service delivery while ensuring compliance with SLAs. The candidate should possess extensive MSP experience, technical expertise across key technology platforms, and a strong background in managing IT services at scale. The role focuses heavily on execution, problem-solving, and improving service delivery metrics. A hybrid work setup is offered with primarily dayshift hours.
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