Multi-Channel Call Center Lead: Sales & Support

A dynamic consulting firm in Metro Manila is seeking a Call Center Lead to oversee multi-channel operations involving a team of 20–25 professionals in Sales, Renewals, and Inbound Support. The ideal candidate has at least 5 years of call center management experience, with a proven track record in leadership and a strong grasp of KPIs and CRM systems. This role involves training teams, analyzing performance trends, and making recommendations to enhance revenue and service quality.
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