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Full-Time Opportunity: This is a permanent, full-time position with a competitive package and real career growth potential.
Job Description
Accountabilities
- The main task of a Customer Support Representative is to provide multi‑skill/function type of support through various communication methods (phone, email and chat). They will assist different customer types who are using LN Pacific/UK products. The support provided includes account management, payment and invoice requests and queries, marketing and sales queries, other print product related requests and queries, and market insights inquiries.
- The secondary task involves the documentation of the conversation between CSR and the customer. Customer data, summary of the query and the resolution provided should be accurately documented through iKnow, Salesforce and/or CSCM.
- Ensures customers are provided with the requested information.
- Ensures all customers’ claims and queries are satisfactorily investigated and resolved.
- Initiates the escalation process for unresolved customer problems.
- Communicates an...