Job Description
Company Description
We are looking for a Multisite Reception & Reservation Manager to join our restaurants based at The Hoxton, Shoreditch, and House of Louie.
Job Description
1. GUEST EXPERIENCE & BRAND STANDARDS
• Act as a brand ambassador for Paris Society, promoting a positive image internally and externally
• Ensure the highest level of guest welcome and experience across all venues
• Guarantee strict adherence to Paris Society service standards
• Supervise and optimize guest journey: - Physical welcome - - Reservation experience Seating flow • Handle VIP guests and sensitive situations with professionalism and discretion
• Ensure consistency and excellence across all 5 points of sale
2. RESERVATION & TOOLS MANAGEMENT
• Oversee and optimize reservation systems across all venues
• Ensure perfect mastery and daily use of SevenRooms (mandatory)
• Supervise: - Booking flows - - Table allocation s...