Job Description
This Technical Specialist will ensure that order flows function with minimal interruption, leading to improved customer satisfaction and a more resilient operational ecosystem while enabling the Technical Project Manager to focus on transformation initiatives.
Key Responsibilities
- Monitor, identify, and resolve EDI stuck orders in a timely and accurate manner.
- Perform detailed root‑cause analysis on order failures and partner with cross‑functional teams to implement fixes.
- Serve as first‑line support for EDI order flow issues, escalating complex items as needed.
- Maintain operational dashboards and tracking for EDI errors, stuck orders, and related KPIs.
- Partner with GSC, Operations, Finance, Sales, and Digital Transformation teams to facilitate smooth order processing.
- Support ongoing improvements in the EDI order flow, including data quality and process optimization.