Job Description
**It's more than a job**
As a member of the Freight Forwarding team Kuehne+Nagel, you will play a key role in transporting goods, optimising processes, and fulfilling our customers' promises. And by transporting medicines, toys and important machine parts, you are not only delivering goods, you are making small and big moments possible for people all around the world. At Kuehne+Nagel, our contribution counts in more ways than we imagine.
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Join us now! The Customer Care Manager is responsible at a cluster level for overseeing and improving exceptional customer experiences in alignment with the Customer Care strategy.
**How you create impact**
+ Customer Care (CCL) Goal Achievement: Implement and actively manage the customer ownership model in the CCL team along with all its elements as per the CCL Roles & Responsibilities.
+ Customer Allocation: Distribute the customers to the CCL team members based on customer size, complexity, and d...
As a member of the Freight Forwarding team Kuehne+Nagel, you will play a key role in transporting goods, optimising processes, and fulfilling our customers' promises. And by transporting medicines, toys and important machine parts, you are not only delivering goods, you are making small and big moments possible for people all around the world. At Kuehne+Nagel, our contribution counts in more ways than we imagine.
****
Join us now! The Customer Care Manager is responsible at a cluster level for overseeing and improving exceptional customer experiences in alignment with the Customer Care strategy.
**How you create impact**
+ Customer Care (CCL) Goal Achievement: Implement and actively manage the customer ownership model in the CCL team along with all its elements as per the CCL Roles & Responsibilities.
+ Customer Allocation: Distribute the customers to the CCL team members based on customer size, complexity, and d...