Job Description
About the job National Customer Services Centre Manager
National CSC Manager
MinimumRequirements:
- Matric (Grade 12)
- A degree in management, business administration and/or marketingdiploma in Contact Centre Management is advantageous but not mandatory
- Valid Code EB driver's license
- A minimum of 7 years of call center experience, with at least 3 years at thesupervisor/management level
- Proven experience in a similar environment (i.e. FMCG, JIT, Supply Chain, Logistics)
Responsibilities:
1. Client Relationship Management
- Develop strong rapport with key clients.
- Build trust, integrity, and confidence in the service provided.
- Manage service levels in accordance with SLAs.
2. Business Development / Improvements
- Drive optimization of basket and volume participation.
- Maintain up-to-date ...