💼 Full-Time Position

National Operations Centre

🏢
Wilson Group
📍 Auckland, Auckland, New Zealand
📍
Location
Auckland, New Zealand
📅
Posted
April 12, 2026
⏰
Type
Full-Time
🎯

Full-Time Opportunity: This is a permanent, full-time position with a competitive package and real career growth potential.

Job Description

National Operations Centre (NOC) Operator – Auckland

National Operations Centre (NOC) Operator – Auckland

We’re FIRST Security, one of New Zealand’s leading security providers. We’re looking for a National Operations Centre (NOC) Operator to join our Auckland-based team in a critical 24/7 operational role.

About the role

  • Part time position (16 hours per week) Monday 06:00 - 14:00 & Friday 14:00 - 22:00

  • Dispatch, assign and monitor field service requests nationwide

  • Support Field Officers and contractors in real time, including virtual two-up support

  • Triage inbound customer calls and resolve issues efficiently

  • Accurately log events and incidents in line with SOPs and customer frameworks

  • Escalate incidents, performance or health and safety concerns when required

  • Work across multiple...