Job Description
Role Overview
The National Service Centre Manager leads and optimises Service Centre operations across Australia, ensuring efficient, consistent, and high-quality service delivery.
This role combines operational leadership, commercial accountability, and people leadership, with responsibility for performance, capability, and financial outcomes.
Key accountabilities include:
- Lead and develop a high-performing national Service Centre team
- Standardise service delivery models, workflows, and operating practices
- Manage Service Centre and Training P&L, driving revenue, cost control, and productivity
- Embed a strong safety culture and ensure full WHS compliance
- Lead service performance using Microsoft Dynamics 365 and reporting insights
- Act as escalation point for complex or high-impact service issues
- Drive continuous improvement through process and workflow optimisation
- Part...