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Full-Time Opportunity: This is a permanent, full-time position with a competitive package and real career growth potential.
Job Description
What you will do
- Deliver outstanding customer support via phone calls, chats, and emails;
- Address customer inquiries (check-ins, access issues) and resolve incidents (e.g., A/C issues, neighbour complaints);
- Assist with support ticket backlog and ensure timely resolutions;
- Build strong and lasting customer relationships;
- Keep up with evolving tools and technology;
- Handle sensitive customer data with care and security;
- Apply the latest and greatest customer happiness practices;
- Maintain deep understanding of client solutions and meetKPI;
- Support internal teams to resolve operational challenges.
What you need to succeed in this role
- Native Spanish and advanced (C1) English communication skills
- At least 1 year of experience in customer service and hospitality
- Experience with CRM systems (e.g., HubSpot, Aircall);