Job Description
As a Network Engineer L1, you will be responsible for the following :-
• 24/7 network operations and monitoring of network infrastructure and UPS systems
• Incident handling and escalation
• Incident tracking and reporting
• Preventive maintenance support
• Corrective maintenance support
• Monthly preventive maintenance reporting
• Network configuration support
• Change support based on approved requirements
• Monthly SLA reporting, performance reporting, incident reporting
Manage infrastructure includes:
• Routers, switches and firewalls
• IPS / IDS / NAC systems
• Load balancers
• Wireless infrastructure
• Media converters
• Any other network devices
• UPS systems
Key Deliverables
• Fully managed 24/7 Network & UPS support
• Incident resolution within agreed SLA
• Preventive maintenance and mon...