Job Description
Responsibilities
- Monitor and manage network infrastructure and UPS systems to ensure optimal performance and availability.
- Perform real-time network monitoring and respond promptly to alerts and incidents.
- Troubleshoot and resolve Level 2 network issues within established SLA timelines.
- Escalate complex issues to relevant teams or vendors when required.
- Track, document, and maintain incident records through the ticketing system.
- Prepare incident reports and support post-incident reviews.
- Execute scheduled preventive maintenance activities on network and UPS infrastructure.
- Perform corrective maintenance to restore services and minimize downtime.
- Coordinate with vendors and internal stakeholders during maintenance activities.
- Maintain accurate maintenance records and prepare monthly preventive maintenance reports.
- Provide support for network configuration, implementation,...