Job Description
Key Responsibilities
- Manage, monitor, and troubleshoot WAN and LAN connections for multiple clients.
- Use remote monitoring tools and protocol analyzers to troubleshoot, diagnose and solve network problems.
- Perform advanced, complex network analysis, identify problems, and determine solutions.
- Recommend enhancements to the network that will improve the quality, performance, security, and reliability of the network.
- Creates and maintains documentation of networks and network systems.
- Follows project methodologies and processes to complete assigned tasks.
- Provides technical network expertise to others as necessary, including instructing field personnel in basic network troubleshooting and problem resolution.
- Configures new network equipment and connections.
- Handle day-to-day network related tickets – Incident, Problem, and Change.
What you’ll need to succeed