Job Description
Overview
Network Engineer functions in three main areas, Operations, Planning, and Management.
Responsibilities
- Operations: Actively monitoring the network and responding to alerts and verifying notifications sent by network monitoring and management systems.
- Operations: Acting as first line of support for network incidents, perform initial troubleshooting and triage before categorizing and escalating incident tickets. Maintaining incident management and documentation throughout the incident’s lifecycle.
- Planning: Coordinating and communicating maintenance windows. Working with local site IT leaders and Network administrators to provide maintenance windows and describe maintenance impact according to thorough impact analysis.
- Planning: Keep track of licenses, maintenance, and support contracts and their expiry dates. Escalating to management when expiration dates are near.
- Management: Documenting Infrastructure cha...