Job Description
Job Description:
Change Management & Configuration Governance
- Lead and oversee all network and firewall configuration changes across managed customer environments, ensuring strict adherence to ITIL change management processes, SLA commitments, and compliance requirements.
- Review, approve, and validate submitted change requests, ensuring full traceability and alignment with customer architecture standards.
- Conduct pre‑deployment testing in controlled lab environments to reduce change risk and maintain service stability.
Software & Firmware Lifecycle Management
- Plan, coordinate, and execute scheduled software and firmware upgrades for routers, switches, firewalls, and security appliances for the managed customer networks.
- Liaise with vendors, service delivery managers, and customer stakeholders to plan maintenance windows and minimize downtime.
- Maintain com...