Job Description
Description and Requirements
Network Monitoring & Support – Roles & Responsibilities
1. Network Monitoring
Monitor WAN, LAN, Wi-Fi, MPLS, VPN, SD-WAN, and internet links using monitoring tools.Track network device health for routers, switches, firewalls, load balancers, and access points.Monitor bandwidth utilization, latency, packet loss, and link availability.Identify threshold breaches and generate proactive alerts.Ensure 24x7 monitoring of critical infrastructure and business applications.Monitor ISP performance and uptime.2. Incident Management
Acknowledge and troubleshoot network incidents within SLA timelines.Perform initial diagnosis and isolation of network issues.Coordinate with L2/L3 teams, OEMs, and ISPs for resolution.Handle priority incidents and provide timely updates to stakeholders.Perform escalation management for critical outages.<...