Job Description
In this role, you will be the first point of contact for customers reporting network and connectivity issues across a range of products and services. The role focuses on resolving customer‑reported faults, ensuring SLA adherence, and improving overall customer service experience.
Key Responsibilities
- Day‑to‑day handling of customer emails and phone calls for fault reporting and inquiries
- Contribute to key performance indicators related to the performance of networks, infrastructure, applications, products and services supplied
- Deliver technical support under the guidance of more senior technical staff, for a range of complex products, services, network and infrastructure elements
- Work within defined product/network procedures, standards and practice
- Deliver outcomes by implementing a course of action identified from a range of solutions
- Assist in providing technical support for investigation and rectificati...