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Full-Time Opportunity: This is a permanent, full-time position with a competitive package and real career growth potential.
Job Description
Job Description
- Handle 1st level support on desktops, servers and network related issues via phone and remote
- Manage and troubleshoot problems/incidents promptly following established procedures
- Escalate service issue and Generate support tickets and schedule onsite support
- Monitor and perform 1st level troubleshooting of client’s backup on a daily basis
- Ensure all issues are followed up and rectified accordingly to SLA
- Weekly reporting to Manager on Helpdesk issues and resolution according to SLA.
Attributes and Experience Required
- Possess at least 2 years related experience in helpdesk/desktop/server admin support in IT industry
- Prior experience in managing service desk operations is an advantage
- Candidates who are technically competent in WINTEL servers will be preferred
- Willing to work night shifts
- Possess good communication skills – Englis...