Job Description
Join our Service Operations team at Hillview House Newtownabbey as a Shift Lead and play a key role in delivering exceptional customer experience, strong operational governance, and high performing service delivery across a 24/7 environment. We're looking for a confident service leader who can guide a team, manage stakeholders, and maintain service stability during fast-paced operational activity and major incidents.
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What We're Looking For
- Experience leading service-focused technical or operational teams.
- Strong stakeholder management and escalation handling skills.
- Ability to balance major incident leadership with BAU service oversight.
- Excellent written and verbal communication with a customer-first mindset.
- Strong understanding of ITIL environments and SLA-dr...